Refund policy

Refund Policy

All reproduction prints are made to order and are non-refundable. Damaged products will be replaced. See below.

Original art: I allow for a 7 day consignment period to "try out" the painting. If not satisfied then the piece can be returned. Please use the same shipping materials when returning the piece and ensure that it is wrapped securely in the same manner in which it was shipped to avoid damages. Shipping costs must be covered by the client when returning the piece. 

1. Damaged Return of Originals
   If an original is damaged, then please send me a jpg of the damage (hello@nadineprada.art) . Shipping costs will be reimbursed for the return of the original piece. The piece will be repaired, if possible, or another piece will be created to replace the damaged painting. If you decide that you do not want to replace the piece, a total refund will be supplied. It is also possible to purchase another piece from the inventory to replace the damaged piece. 
   
   
2. Damaged Returns of Prints:
   If your product arrives damaged or defective in some way contact us ASAP.  We offer a hassle-free Photo Return process to speed replacement. Here's how:

•  Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged.)
• Attach your photos to an email and send them to hello@nadineprada.art. Please include your name, order number and a brief description of the reason for the return.
• You will receive an email within 24-48 hours confirming that your photo return is being processed.
• If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.
• Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.